8:30-9:30 Registration, Breakfast & Trade Show

9:30-10:30 Business Session 1

A. Tips for De-escalating Potentially Violent Confrontations (Neil Lemay, Security & Protection Strategies) Workplace violence can impact both a worker’s safety and their mental health. This session offers basic advice from an experienced security professional to help prepare hospitality workers who may be faced with aggressive behavior from guests, customers or members of the public. Topics include: warning signs of violence, principles of de-escalation, methods of de-escalation and what to do if things get out of control.

B. Utilizing Technology to Keep Employees Safe (Van Luu, AllShield Technologies Inc.) Employers are increasingly turning to technology to provide cost effective solutions for their workplace.  The challenge of this, however, is identifying how to filter through all of the options available to find the best choice for your business.  This session will introduce some new technological tools you may not have seen before, as well as advice for what to consider when deciding which product will provide the best return on your investment. 

10:30-11:30 Business Session 2

A. How to Deal: marijuana in the workplace (Ryan Smith, BA, JD, Neuman Thompson Labour & Employment Law) Legalization of marijuana in Canada is just around the corner, but employers are already dealing with the use of medical marijuana in the workplace. To balance the competing interests of accommodation and workplace health and safety, employers need to understand their legal rights and obligations. This presentation will include tips for drafting enforceable drug and alcohol policies, tell you what medical information an employer can request from employees, update you on the current state of marijuana testing, and advise as to when and to what degree an employer must accommodate medical marijuana users.

B.  Preparation for the Unexpected: guidelines for planning a safe event (Tyler Duggan, GardaWorld Protective Services) This presentation will provide principles and strategies to implement at various special events to ensure a safe and secure experience.  Tyler Duggan will look at practical event planning from the ground up, utilizing basic CPTED strategies, and incorporating best practices as well as AGLC recommendations.  By the end of this session the participant should have a general grasp of the elements in planning a safe and secure event and leave with guidelines and checklists which can be shared with their event teams.

11:30-12:00 Trade Show

12:00-1:30 Lunch and Keynote Speaker

Employees Embracing Change (Dean Heuman, Focus Communications) Communication is always important, but never more so than in times of change. Effective communication and engagement techniques can help break through the “this is how we have always done it” culture in your work place and allow you to create something better. It can be challenging, but we will discuss how to approach any changes you want to make in your workplace and practically implement them into a business model.

1:30-2:30 Business Session 3

A. Bridging the Gap between Law Enforcement and your Business (Brad Joly, GardaWorld Protective Services) Risks are inherent in any hospitality industry business, and many of these are too important to manage using a third party provider. Taking ownership of your security program can be intimidating, but by striking a balance between your business objectives and the powers of your local law enforcement, you can build your program around the four elements of any integrated security program: people, process, physical and technology.  A former security manager for West Edmonton Mall and the Fantasyland Hotel will share some of the challenges in working with police and other business owners to create a balanced working relationship.  Whether you contract out your workplace security or manage it in-house, you will find a practical approach  to improving your own security program.

B. What to Expect From an OHS Inspection (Michael Ling, Alberta Labour) Hospitality businesses have recently been finding themselves on Alberta Occupational Health & Safety’s radar, and hotels can expect to receive surprise inspections by Occupational Health and Safety Officers (OHSO) as part of two separate initiatives: Vulnerable Workers and WHMIS 2015. As OHSO visits have historically been a rare occurrence at hotels, restaurants and other hospitality sector businesses, employers are left with many questions. What might an OHSO ask to see when they arrive at your site?  What powers do they have?  How do you know they are really from Alberta OHS?  Do you have to comply with their requests?  This session will provide attendees with all the answers.

2:30-3:30 Business Session 4

A. Mental Health First Aid - a Primer (Paul Semeniuk, True Link Safety)  Do you know how to recognize when a friend or a colleague is having mental health challenges?  Would you know what to do if you did?  Our presenter will give you an understanding of the impact of mental health issues on a business, the basics of recognizing when someone you know is suffering, and an overview of what you can do to help.

B. Staying Safe: what you need to know about handling illicit drugs found in your workspace (Cst. Dexx Williams, Edmonton Police Service) Hospitality businesses encompass public spaces that become littered with unwanted garbage, lost objects, and items that are sometimes stashed on your property as a temporary hiding place. Your property may also be a destination for those under the influence of any number of substances. All of these things may pose a danger to your staff.  A current member of the Edmonton Police Service will take you through the kinds of drugs that you may find left on your property, tell you how to identify them, the risks associated with them, how staff can protect themselves when handling them (and the individuals who are using them), and when they should just call 911.

3:30-4:00 Closing and Door Prize draws


Session topics or speakers are subject to change